Estee Lauder Signature Services

After my little rant yesterday, on to a brand that's at least trying to get their counter service right.  I mentioned the other week that the worst makeover I ever had was at an Estee Lauder counter, and as a result I was invited along to try out an Estee Lauder Signature Service for myself to see how things had changed in the meantime.

There are several Signature Services, including Skincare Check Ups, Foundation Matching, Fragrance Finding, Colour advice, "Two Minute Touch Ups" (snigger) and Time Reversing Tips and Tricks.  I popped along to the Selfridges counter (ironically, one of the nearest proper Lauder counters to where I live), and spent some time with Kaman to get some skincare hints, and find my perfect foundation.

I'm a lapsed Lauder customer. I used to use their Double Wear foundation back in the day, I always found it slightly the wrong shade, but it was about the only foundation at that time that would cover up my dreadful reddened, angry and pustular skin.  Likewise, aside from Idealist, I'd always steered clear of their skincare, finding it dreadfully over-perfumed and found the names way too long and confusing (still do, as a matter of fact).

However, with the recent addition of Tom Pecheaux to their creative team, Lauder powder products have impressed me hugely, so I was happy to have my prejudices challenged.  Kaman, is a lovely girl, and when she told me that she's going to be spearheading Lauder's campaign to get all counter-staff trained in making the customer feel comfortable, I wasn't surprised that she had been chosen for the job.  Calm, chatty, and willing to listen to my specific concerns about my skin, and my less specific whinges about customer service in the beauty industry in general she's a great person to spend 20 minutes or so in the company of.

She really knows her stuff too.  The Lauder system is based on you answering a few specific questions, and then a range of products are suggested to you.  My skin is going through an oily patch at the moment, so I wanted to look at products that were good for combination skin showing the first signs of ageing, no mean feat, really.  I was "prescribed" products from the Perfectly Clean range (Sparkling Clean is for oily skin, Soft Clean is for dry skin, and Perfectly Clean is for normal/combination skin), alongside Revelation Moisturiser and Idealist serum.  Oddly, I've always thought of Idealist as a primer rather than a serum, so we'll see how it goes.

As for foundation, I was matched to Double Wear Light (bad beauty blogger alert) which I wasn't aware actually existed!  It's a lot easier to wear than regular Double Wear, that's for sure!  I was surprised that I was matched to a cool tone - I actually think my skin tone is pretty neutral these days, I'm pale, but I tan, and the veins on my inner arms appear green rather than blue, but I do prefer cooler tones for clothing, and silver jewellery for some reason - but it was interesting to see that Lauder are making an effort to match cool, warm and neutral skin tones.  I was also really pleased to see that even though this is a free service, I was actually given a ten-day sample of the foundation of my choice to take away with me, which I thought was brilliant.  Much better than a sachet that may, or may not give you a full application.

All in all, I was very impressed with my time at the Estee Lauder counter, and once I've finished trialling a few things, I'll be back to tell you more ...

Samples

I buy a lot of cosmetics.  I buy a lot of cosmetics.  But a lot of things about buying cosmetics drive me crazy. Over-attentive shop assistants who hover over you, demanding to "help" whenever your eye wanders onto anything.  Under-attentive shop assistants who ignore anything resembling a buying signal, up to and including you saying "excuse me, can I get one of these please?"

But one thing that really, really, really drives me nuts at cosmetic counters is the refusal to give samples. I have pretty sensitive skin, and, it means that I can't really buy skincare without having tried a sample of it for a few days first, particularly with eye creams, so many of them sting me after a day or two. Likewise, there are certain ingredients in some perfumes that literally make me vomit, so I have to be careful - you will never find me agreeing to be sprayed with an unknown perfume in a department store, ever.  They tend to get upset after the first time you throw up on a shop floor, I find. 

Now, none of this would bother me that much if we had a decent returns policy in this country for unsuitable products.  But, if you've ever tried returning something you were allergic to, or made ill by (or even one that's damaged when you get through the packaging), then, on a cosmetic counter, you're made to feel like a scammer, or a criminal if you try to return it to the brand.

Far too often these days, I find that brands are very, very reluctant to hand out samples, even when I've notice that they often have drawers full of tiny tubes and sachets just ready, willing and aching to be handed to people.  In fact, especially when the brand has drawers of product ready willing and aching to be handed out to people, this appears to be the time that the dragon sales assistant has decided that no one - but mainly you - simply cannot have a sample of anything.

In fact, even when you've spent lots of money on products already, increasingly brands (and expensive brands are the worst, at times) some companies won't give you any samples, even when you ask. "it's not policy" you're told, or "we don't have any", both of which are doubly galling when it's a brand you've had samples of before.  I know, if I had a chance to try before I bought - and I'd even be happy to pay a token amount for certain samples - I'd BUY MORE COSMETICS.

So, what drives you mad about buying cosmetics?  And, whilst I'm about it, what's your biggest gripe about cosmetic sales assistants?

Review - No74 Hair and Beauty

There are some salons that you visit and you just know they've been designed straight from a catalogue of hairdresser cliches.  And then there are those that when you first wander through the doors, you know that they've been a labour of love from start to finish.

No74 Hair and Beauty is one of the latter.  Situated in Clerkenwell, yet feeling like you've wandered into a luxurious country house hotel, No74 is a tiny oasis of peace and beauty in the heart of the City.  Opened a year ago, Michael Reichelt has poured his heart and soul into creating what has to be one of the most gorgeous and calming salons it's ever been my pleasure to walk into.  Michael was recently voted "Entrepreneur of the Year" in the recent Creative Head It List awards, and it's not hard to see why!

Last week, I popped along to try out their Grand Classique facial, which features Yon-Ka products. Yon-Ka are rapidly garnering themselves a cult reputation, created in 1957, the products are largely botanical, and very therapeutic, and are, of course, allegedly used by lots of Hollywood celebrities!

The Grand Classique facial lasts 75 minutes and costs £70 (which, if you ask me, is a bit of a bargain bearing in mind the location), and consists of several cleansings, a mild peel,  steaming, extractions if required/requested, sprays with botanical oils, a mask and lots and lots of wonderfully soothing massage.  I enjoyed my facial very much, it's a very "tingle"-making facial, leading me to worry about blotchiness and redness, but my fears were unfounded, and I left the salon with a glowing complexion - even though my skin is going through one of its periodic greasier than a greasy thing phases), and singing spirits.  My skin has been very soft and smooth ever since too, no irritating breakouts!

It's very refreshing to go to a truly independent salon, who carry out a full range of hair and beauty services, and I've been privileged to be able to visit a few this year, I doubt I'll ever be able to go back to a chair hairdresser again!  No74 is a wonderful location, full of people who love their jobs, and  I hear on the grapevine that one of their latest additions to the team is a former stylist on X Factor, so you need to pop along and get your own celebrity-style makeover! 

The Fine Print: Get Lippie was a guest of No74 Hair and Beauty, and would like to thank Brett and Renata for an amazing experience, you guys rock.

Le Metier de Beaute - Le Cirq Kaleidoscope

This is the latest limited edition kaleidoscope palette from Le Metier de Beaute and it's currently available from Selfridges.  I finally saw it in the flesh last week and simply couldn't resist snapping it up.  Costing £65, it consists of (from top to bottom) a glorious almost duo-chrome grey/stone (Flamboyantes), a mauvish-taupe (Spectacle), burgundy (Enrichissant) , and a great matte purple/navy (Dynamique) at the bottom.

The top three shades are gloriously soft and blendable, and the matte blurple is very soft too, the shadows apply with no dragging or pulling, and even without a base are surprisingly long-wearing. Using the Le Metier "couches de couleurs" layering technique, you get a surprisingly wearable and unique shade, quite unlike any other effect.  I adore this palette.

I also had a look at the Le Metier/Marchesa collection, and there's a lipduo I think I have to have in La Figue/La Raisin but at £25 for two - tiny! - lipglosses, I'm afraid I couldn't make the leap into paying for it.  The Marchesa compacts are deeply pretty, but I avoid mixed (powder and cream) palettes like the plague, finding them too prone to giving you sticky powders and powdery creams after a while in usage, not pretty, and not nice.

I adore the Le Cirque palette, however, if you decide to splurge make sure you check your palette carefully.  When I unwrapped mine, I noticed there was a ding in the burgundy:

I wasn't happy.  Then when I went to use the shade properly, I saw that the shadow was damaged even more badly than I fiirst thought:

 (Click to enlarge)

I'd have been miffed - yes, miffed! - enough if this had happened with something costing a tenner, but in a palette costing £65?  Not cool.  Not cool at all...

Winter Skin Preparation

I had a request from a reader to write about how to prepare skin for the coming winter months.

I'll be honest, I don't change my skincare routine much unless the condition of my skin changes drastically, with that in mind, I'll tell you what my current routine is, and what I'm planning to change when the weather gets colder.

I have combination skin, which - depending on the weather - can be more oily or more dry in patches, so I adjust my routine accordingly.

Turns out, I have around eight cleansers on the go at the moment, but the two I alternate between most at the moment are Alpha H Balancing Cleanser, and Nude Cleansing Oil - I may toy with with others, but these are the two I keep coming back to.  The Alpha H is a cream cleanser, which I enjoy using to "melt" off my makeup at the end of the day, and I like using a cleansing oil in the mornings.  I'm playing with a couple of other cleansers too these days, and I'll talk to you more about those soon.

The cold weather can make even the best looked-after skin a bit drier and a little flaky looking, so you may find you need to exfoliate a little more often. For exfoliation, I'm still in love with my Clarisonic (I cannot tell a lie) but I found in the past that the hot-cloth cleansing method with a muslin cloth used daily was more than adequate for my exfoliation needs.  Occasionally (once a week or so) I'd use a little Origins Modern Friction, which I enjoy using for the warming sensation, and removing the gluey mass at the end is very satisfying, but then, I am a little odd.

You may want to switch to a (slightly) heavier moisturiser at this time of year,  I'm currently trialling a few moisturisers at the moment - amongst them ROC, Estee Lauder and a couple of others - but, I admit I'm still waiting to find "the one" that's going to suit me all winter long.

Whilst I'm waiting for the magic moisturiser to make itself known to me, I'll be upping my hydration levels via the use of a few judiciously chosen emollient masks.  Sisley Flower Mask is one I adore, though it's expensive, and I'm also planning to make use of Liz Earle's Intensive Nourishing Treatment Mask over the coming months too.

But, the one thing I absolutely, positively can't live without at this time is - of course - lipbalm.  For an overnight treatment, I simply adore Sisley's lipbalm (no, Sisley haven't sponsored this post, I just love them!) I just slip a little over my lips at night, and generally all is free of chapping the following day.  For during the day though, I love my little tins of Badger Balm, they're organic, not full of mineral oils, and taste divine, even if they have discontinued my beloved Chai Rose flavour!

What are your winter skincare tips?

Dear Mac...

Formidable nail polish is beautiful, but I'd like more than 36 hours wear, please:

Tresemme Naturals

I tell you, it's very annoying when - before you've even tried a product - you've already written half of the review in your head, then when you do go on to try it, you realise that you're going to have to eat half  the words you haven't yet actually written.

<sigh>

So ... I was introduced to Tresemme Naturals recently, the latest offering from the Tresemme range of shampoos, conditioners and styling products.  Now, I've always been a bit sniffy when it comes to high street shampoo, I can't deny it. Ever since I started colouring my hair (a very, very long time ago) I've always  used salon brands, and paid the most I can afford for my haircare because, after all, your hair is the accessory you wear every day, so - to me, at least - it's worth investing in. However, this range from Tresemme, promises no parabens, is silicone-free, is a third lower in sulfates than it's original range and contains organic extracts of orange, aloe vera and avocado.

Now, I do find the name "Naturals" a little misleading (which is where my "original review" started, to be honest), as the only natural things in the shampoo are the organic extracts - and they're there in very small amounts - and basically, all they've done to the formula is tweaked it slightly to make it sound trendy, and "natural", plus they can put organic on the label too.  Nothing makes me madder than this kind of green-washing, particularly when it's a cover for putting out a less effective product, as I've seen happen in some companies.

However...

(and this is where I hang my head in shame and admit to having been a bit closed-minded),

The shampoo and conditioner in question are actually a bit marvellous.  They smell good, a little citrussy, the shampoo lathers well, and you can barely tell the conditioner is silicone-free at all, as there's a good amount of slip.  I found that both used together leave my hair clean, soft and super-shiny.  Colour me very impressed, and less prepared to sneer next time.  Price is quite reasonable too, you get nearly a litre of each for less than five pounds.

If the ingredients actually were natural, and they were SLS-free (instead of "lower sulfate" than the original version) then I'd be happier, but at this price point, they're actually pretty difficult to beat.